Frequently Asked Questions
Everything you need to know about your next stitching project.
What is included in a Caterpillar Cross Stitch kit?
Each kit comes with high-quality Zweigart fabric, pre-sorted DMC stranded cotton, a branded needle, a clear color pattern chart, and comprehensive instructions to get you started.
How long will it take for my order to arrive?
We typically ship orders within 1-2 business days. UK orders usually arrive in 1-3 days, while international shipping can take between 7-14 business days depending on the destination.
Are your patterns suitable for beginners?
Yes! We offer a wide range of designs specifically created for beginners. Look for our 'Easy' rating on product pages, and remember that every kit includes a 'how to cross stitch' guide.
Do you ship internationally?
We certainly do. We ship our cross stitch supplies and kits worldwide, with various tracked and standard shipping options available at checkout.
What is your return policy?
We offer a 30-day return policy for unused and unopened kits in their original packaging. Please contact our support team to initiate a return or exchange.
Can I buy just the digital PDF pattern?
Yes, many of our designs are available as instant PDF downloads for those who prefer to use their own fabric and threads or use digital apps like Pattern Keeper.