Returns & Exchanges
At Caterpillar Cross Stitch, we want you to be completely happy with your stitching supplies. If you aren't satisfied with your purchase, you can return unused items in their original packaging within 30 days.
Contact Support
Email our customer care team with your order number and the reason for your return to receive a return authorization code.
Prepare Your Kit
Ensure the cross stitch kit, fabric, or accessories are unused and in their original packaging to qualify for a full refund.
Ship the Item
Securely package your items and send them back to our studio using a tracked shipping service to ensure safe arrival.
Receive Refund
Once we receive and inspect your return, we will process a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing